Return instructions As a customer, you have the right to return and receive a full refund of any purchased products within 30 days of receiving your order. Please note that the watch must be in the exact new condition as when receiving the watch. Pack the watch the same way it was delivered. All returns should be sent back to the warehouse it was sent from. For instructions on how to proceed please contact our customer service at: firstname.lastname@example.org Exchange instructions If you want to exchange your product, please follow the return instructions above to send your watch back to us. You can make an exchange for a product of the same or lesser value. If you wish to exchange for a more expensive product, we will make a refund and notify you when it’s done. You can place a new order with the new watch at any time. Have you received my return? You will receive an email confirming the registration of your return from our return department and your refund will reach you within 3-5 business days after that. If you haven’t received an email within two weeks from the date that you returned your package, please contact our customer service on email email@example.com with your order and tracking number. I have received the wrong product We strongly advise that you, as a customer, control that the item is correct and flawless when you receive your delivery. If you have received the wrong item or if it is damaged, please contact our customer service as soon as possible on firstname.lastname@example.org.